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Call (231) 773-0777

We are an IICRC certified firm for Water Damage Restoration and reference the ANSI / IICRC S500 Standard for Professional Water Damage Restoration.

We are just a phone call away from immediately helping you with any size water loss at your property. Whether it is a broken or frozen water supply pipe, dishwasher or washing machine overflow or leaking refrigerator water line, toilet, sink or bathtub overflow, sewage back up, sump pump failure, roof leak, an ice dam, water in crawl space or basement we will be there for you from the 1st phone call through the completion of the cleanup process and beyond.

We can work with you and your insurance company on covered losses and we also provide our services if it is deemed not a covered loss. Our main goal is to make sure that the property owner is completely taken care of and sometimes that means we provide some initial evaluations and offer helpful suggestions for home owners that would prefer to do a portion or all the cleanup themselves.

Property Owners
You have a voice and a choice….Please know that you have the right as an insurance policy owner to hire any company that you feel most comfortable with and who you feel will be the most professional, knowledgeable, thorough and take the most pride in their work and represent you throughout an insurance claim process. You may have to act fast due to an unexpected catastrophe on your property, but be careful of who you are letting onto your property and ask them questions, ask for valid references and make sure they are certified.  Our priority is to clean up your property thoroughly and quickly as possible so that you can have your property back in order as soon as possible.   As a certified firm for Mold Remediation, we have seen too many water losses that have not been properly inspected nor dried properly that have led to mold problems for home owners.  Please do not let this happen to you.

We will work with you and your insurance company through out the project.   We use the latest software version of Xactimate,  so we can send Estimates, Photos, Documentation of entire project directly to the assigned insurance adjuster which makes the claims process and the communication more efficient.

There are several categories of water sources (intrusions) and each bring a potential safety & health hazard such as “slip and fall” hazards, electrical shock hazards, gas leaks, and the spreading of hazardous contaminants and mold. Depending on the water source it may be also critical to erect containment barriers to prevent potentially harmful contaminants from spreading into non-affected areas of the property. It is very important to contact a certified water damage cleanup professional to ensure that your property and its occupants are properly being take care as quickly as possible.

We will initially evaluate the problem and communicate with you with what we believe, based on our education, training and experience is required to thoroughly complete the job for you. You want to make sure that all water is successfully dried including trapped pocket areas such as behind cabinets, behind baseboard, between wall cavities, under floor coverings, etc. We have state of the art moisture inspection equipment to be able to look for and find this trapped moisture.

There are five (5) principles that we follow when dealing with cleanup of water damaged structures and materials:

  1. Provide for the Safety and Health of Workers and Occupants
  2. Document and Inspect the Project
    1. Initial Inspection
    2. Ongoing Inspections
    3. Final Inspection
  3. Mitigate further damage
    1. Control the Spread of Contaminants
    2. Control Moisture Intrusion
  4. Clean & Dry Affected Areas
  5. Evaluate project once cleaning & drying are accomplished

Please call us with any concerns that you may have so that we can assist you and point you in a more healthy direction!

What our customers are saying...

I am so glad that my husband had Complete Restoration come out & clean the carpet in our son’s nursery. Their equipment was really clean, the service man was very professional, & the cleaning solution that they used didn’t have a strong chemical-like odor. I would definitely recommend Complete Restoration!

- Cathryn Kitchka via Facebook